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Cancellations or Returns

Your satisfaction, valued us :-

With the assiduous work of US MART NEW YORK's skilled and experienced team, you would receive your products with the utmost quality & care. We have a great mission to satisfy our customers with our excellent service and lead to the best. We allow our esteemed customers to return damaged or defected products because it valued us to bring a broad grin on the customer's face whenever they come at US MART NEW YORK online shopping store.

 

Cancellations :-

The buyer can cancel orders at anytime prior to shipping; for please contact our Support Center .However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Return Policy comes into effect. See below for more about return process.


Excellent Return Process :-

15 days money back, buyer pays return shipping! If you receive the damaged and defective products, you need to call or email us and provide us the basic details like order number, contact details, etc., then our customer care executive guides you about the whole return process.

  • First of all, drop the mail in our Inbox regarding the return of the product.

  • Items are eligible for return if they are being returned within 15 days of delivery.

  • Declare the product as "defecated" or "to return".


Keep patience while :-

  • In order to return the product you will have to pack the item and ship it to our address which will be informed to you in e-mail once you get our confirmation.

  • Do not forget to include a copy of the invoice you received.

We Care You :-

  • The best alteration & modification would be provided from our side.

  • In case of replacement is no longer available, we would please to offer you alternative option or discount on your next purchase.


Be Extra Alert :-

  • Inform us immediately about the damaged product and you will get replacement as soon as possible.

  • In the garments, you may go to meet with the minor variation in hues & shades. For examples - the bright color like red, maroon and orange have tendency to reflect in different shades and the color from the same family like green, aqua blue shades, off white, white and beige colors may seem overlapping.

  • The embroidery may come slightly different.


About The Refund :-

  • The refund would be transferred in your account via Bank, Credit Card or PayPal account.

  • The amount refunded will be the same amount that you paid to us while placing the order.

  • It will take 3 to 5 working days to credit the amount.

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